Sensateenies (Sep)

Cancellation Policy

1. Refunds, Rescheduling, and Transfers * No refunds, reschedules, or transfers are offered for missed or unattended classes. * For antenatal classes, if your baby is born before the course ends, you will be offered a gift voucher for any remaining classes as a goodwill gesture. 2. Instructor Rescheduling * If the instructor needs to reschedule, a replacement class will be provided. 3. Birth Doula Call Out * As a birth Doula I may be called to attend a birth during a scheduled class. Please check your email (including junk folder) before leaving to confirm if the class is running. * In such cases, you will be offered a replacement class, either through pre-recorded content or an alternative date, depending on the available options. 4. Sleep Support Packages * Sleep support packages must commence within 2 weeks of purchase, unless otherwise agreed upon and confirmed via email. * Due to workload limitations, sleep support packages are capped. If not used within the designated period, no refunds or reschedules will be issued. Late starts will result in support only for the remaining time within the allocated period (purchase date + package duration + 2 weeks). 5. Termination of Sleep Support * If the practitioner determines that sleep support is no longer appropriate, or poses a risk to the child or caregiver, the package may be terminated immediately. * In such cases, refunds may be offered at the provider's discretion, on a pro-rata basis or reflecting a reduced package term.

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